ORDERING CENTER
Consumers
Mon-Fri 7 am - 6 pm
tel. +358 800 183 300 (toll-free number) or tilauskeskus@teboil.fi
The busiest times are on Mondays, mornings and after public holidays.
CUSTOMER SERVICE
Consumers
Mon-Fri 8 am - 3.30 pm
tel. +358 20 470 0900* or asiakaspalvelu@teboil.fi
* Phone call prices are according to mobile phone and local network fees, including queue time.
Contract service for consumers
Mon-Fri 8 am - 3.30 pm
tel. +358 20 331 900*
* Phone call prices are according to mobile phone and local network fees, including queue time.
Message to customer service
PAYMENT CARD AND CREDIT CONTROL
Report a lost or stolen card
24H
tel. +358 800 126 60 (toll-free number)
Credit Control
Mon-Fri 8 am - 2.30 pm
tel. +358 20 470 0914* or luotonvalvonta@teboil.fi
* Phone call prices are according to mobile phone and local network fees, including queue time.
FAULT REPORT
Defect notification (unmanned stations and automates at service stations)
24h
tel. +358 800 133 255 (toll-free number)
Delivery and service fees (text in Finnish) and General delivery terms for consumers:
Delivery and service feesGeneral delivery terms for consumer clients